Monday, May 5, 2025

Grow Therapy recruiters don't read profiles and don't respect boundaries

Emma Beachy of Grow Therapy has sent me multiple e-mails to the contact info harvested off of LinkedIn (I am using different e-mail addresses for LinkedIn, insurance credentialing, NPI/CAQH, etc. so as to enable me to track such things).

My LinkedIn profile states I do not provide therapy and am not interested in hearing from recruiters. These recruiters are just harvesting profiles that contain certain credentials and are not reading the profiles at all. At least this one doesn't say they read my profile and are sure I would be perfect for their practice! 

I probably wouldn't have posted this one, since it's minimally obnoxious as far as recruiter spamming goes and I get that people gotta make the money and pay the bills, except this person also located a phone number for my practice, which is a bit of a chore to track down. I discovered today that several weeks ago they left a voice message on a mailbox that clearly states it is an information-only line, messages will not be returned, and directs people how to reach me via my website. The service I use unfortunately does not have an option for a true outgoing-only message, so I periodically discover people have left messages that do not acknowledge the outgoing message whatsoever and just say to call them back.

If you are any type of mental health business, you really should be doing better at respecting people's stated boundaries. Also, do you know how many clients I have who absolutely cannot do voice calls due to hearing or other disabilities, who have this stated on their voicemail along with how to text or e-mail them, and who also have people leave messages that just say they need to call back? And how many of the people who do this are healthcare providers? We gotta do better.

(BTW, I do have a line with monitored voicemail that I can give out to the very infrequent client or caregiver who does best with voice calls. But I overwhelmingly find that: 1. People of all ages and disabilities prefer texting/e-mailing for scheduling and reminders and 2. Large healthcare providers in particular seem to be stuck on voice calls as the only way to reach people, which is ironic, since they also are seeing people all day and wouldn't be able to pick up a call.)

 

Screenshot of e-mail from emma.beachy@growtherapy.com, which says: Hey Erika​, Providers we work with share that gaining new clients is their biggest headache when growing their private practice. In Massachusetts alone, providers averaged 7 new intakes from our marketing efforts last month! But growth isn’t just about referrals— it’s about ensuring clients have the coverage to access care consistently. I’d love to share more about Grow’s mission and how we’re helping increase access to mental health services! Would you be open to a quick call? Feel free to find time on my calendar